Typical Client Results

  • Grew profits 16-fold in 6 months for a 100-person call center, by coaching improved leadership skills for the CEO
  • For a small manufacturing firm, found savings and efficiencies that grew pretax profit 35%
  • For a direct-mail retailer, improved overall warehouse efficiency by 18% including a tripling of inventory counting speed and a 75% reduction in errors
  • For a sales force doing warm calling to prospects and leaving voice mails, quadrupled the call-back rate
  • For a financial advisor, increased the rate of referrals provided by existing clients by 6:1
  • For a sales manager, coached new behaviors that reduced activity by 40% while increasing sales 50%, for a 250% increase in productivity
  • As interim Product Manager, opened the Portland development office of a software startup, hired staff, managed product features and development schedule, created use cases and other requirements documents and delivered software on deadline.
  • Tripled sales in three months for a provider of closed circuit TV and alarm systems

Past Clients

We have worked for or with many firms, including:

  • IBM Global Services
  • Intel
  • ODOT – Oregon Department of Transportation
  • OLCC – Oregon Liquor Control Commission
  • OHSU – Oregon Health Sciences University
  • Oracle Corporation
  • PricewaterhouseCoopers
  • Regence Blue Cross
  • SCIF – State Compensation Insurance Fund (State of California)
  • Standard Insurance
  • Tektronix

Other Accomplishments

Tom co-authored Chapter 6 “Trauma Scoring” (on the use of metrics in quality and process improvement) in the book Current Therapy of Trauma and Surgical Critical Care (2008, Mosby/Elsevier).

Tom wrote the Oracle Workgroup Server Handbook (1995, Osborne McGraw-Hill).